06-02-2017, 10:08 PM
i have just swopped too bt and was having a few issues try doing this as its solved most of my problems also check parental controls on the hub i just turned all mine off
Open a web browser on any computer or device connected to your Hub and go to http://bthomehub.home to open the Hub Manager.
Select Advanced Settings:
Enter the admin password. If you haven't changed it the you will find the default password on your Hub settings card on the back of your Hub.
Select Continue to Advanced Settings
Select Home Network > Smart Setup
Select No to disable Smart Setup & select Apply
Open a web browser on any computer or device connected to your Hub and go to http://bthomehub.home to open the Hub Manager.
Select Advanced Settings:
Enter the admin password. If you haven't changed it the you will find the default password on your Hub settings card on the back of your Hub.
Select Continue to Advanced Settings
Select Home Network > Smart Setup
Select No to disable Smart Setup & select Apply