Not ideal...

[Scott]

This shit is really pissing me off now. The lack of communication from Highway has been terrible. I wrote an email to them last night essentially telling them to f*ck their couch and give me a proper valuation. Their initial valuation was little over the trade value of the car, so said that I neither work in the trade, nor would I be buying at trade price, so why they've offered me this is beyond me, and the purpose of the payout is to put me in a position to buy the same vehicle from a reputable dealer. Basically reminded them the purpose of insurance since they seem to have forgotten, then linked a number of vehicles in the region of £2,600 to £3,400, which is much more fitting with the Glass's guide.

Anyway, called up Brentacre today to enquire about changing my policy for the new vehicle, and despite having around 20% less power and being a lower insurance group, the f*ckers had the cheek to tell me it would be more expensive, by £55. Absolutely ridiculous, some fucker crashes into my parked car, I'm in no way at fault, yet I have to pay more to insure a vehicle which should be around £200 less. They also included an admin fee in this, so I shall be ringing up tomorrow to speak to a manager and tell them to change my policy and give me money back, and to shove their admin fee up their arses. If they think I'm paying to change my policy because I was forced to buy a new car after mine was written off, they will be told to f*ck their couch in no less words.

Rant over. Potentially getting my new car tomorrow.