28-09-2015, 01:19 PM
I thought of this today...
I purchased a set of HID's for my Astra, decided to go for the best of the best all singing all dancing ones for £58, they worked awesome for 3 weeks then one died. I could have claimed under warranty but decided that 3 week life spans aren't really what I was after & that I'd rather a refund.
I emailed the company and they ignored 4 emails from me, so I put a paypal claim in asking for the cost of them minus P&P which I thought was very reasonable.
I finally got a response after putting the claim in, they even sent me a freepost returns label.
I then got this email from PayPal today:
Dear Jordan ******,
We have concluded our investigation into your case and have decided in your
favour.
You have indicated that a partial refund of 55.95 GBP would be satisfactory.
We were able to recover 57.95 GBP, and this amount has been credited to
you. Please allow 5 working days for this adjustment to be posted.
If you are due any additional funds, we will make our best effort to
recover the balance from the seller.
If the seller's account has insufficient funds to complete the refund owed
to you, please be assured that we will take appropriate action against the
seller's account, which may include limitation of the seller's account
privileges.
Lovely
I purchased a set of HID's for my Astra, decided to go for the best of the best all singing all dancing ones for £58, they worked awesome for 3 weeks then one died. I could have claimed under warranty but decided that 3 week life spans aren't really what I was after & that I'd rather a refund.
I emailed the company and they ignored 4 emails from me, so I put a paypal claim in asking for the cost of them minus P&P which I thought was very reasonable.
I finally got a response after putting the claim in, they even sent me a freepost returns label.
I then got this email from PayPal today:
Dear Jordan ******,
We have concluded our investigation into your case and have decided in your
favour.
You have indicated that a partial refund of 55.95 GBP would be satisfactory.
We were able to recover 57.95 GBP, and this amount has been credited to
you. Please allow 5 working days for this adjustment to be posted.
If you are due any additional funds, we will make our best effort to
recover the balance from the seller.
If the seller's account has insufficient funds to complete the refund owed
to you, please be assured that we will take appropriate action against the
seller's account, which may include limitation of the seller's account
privileges.
Lovely