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+--- Thread: you got to love complaining :D (/showthread.php?tid=31911)
you got to love complaining :D - cully - 15-09-2015
bacground of this is i bought a network cable tester from amazon
when it arrived it wasn't as described
so i complained........
------------- Begin message -------------
hi there
your listing states tester with
Transmitter and receiver
RJ-45 jack
BNC jack
LED indication
Leather case
i Have not received the Leather case nor the BNC jack
please can you assist?
Paul
------------- End message -------------
to which i had a reply
------------- Begin message -------------
> Hi Paul,
> Thanks for your email, and for your recent order. At Masterseller Ltd,
> we aim to provide the latest products at the best possible prices.
>
> The manufacturers of the product you have purchased have recently
> changed the specification of the product, so that it no longer contains
> the faux-leather slip case that used to ship with the tester. I am sorry
> if you are disappointed not to receive this, but can assure you that the
> product works perfectly without it.
>
> As for the description on Amazon suggesting there ought to be a "BNC
> jack", I am sorry but this is well out of date! As I'm sure you know if
> you are working with network cables on a regular basis, the use of BNC
> connectors has been discontinued for several years now. Since an RF
> cable, joined with BNC connectors, is limited to 10Base2 networks,
> almost all users have changed by now to 10BaseT or 100BaseT, and use
> RJ45 connectors on an eight-strand cable instead.
>
> As sellers on Amazon, we are able to add directly to a description on an
> Amazon page, but are not able to remove details directly. We have
> contacted Amazon regarding this product, asking for them to amend the
> description to remove this detail, but they have not yet done so.
>
> Obviously, if you are not happy with the product, we will be happy to
> provide you with a refund, but I hope the above explanation makes it
> clear that your device will work on the vast majority of modern-day
> network cables.
>
> With thanks again for your purchase.
>
> Hugo Sweeney
>
>
> ------------- Begin message -------------
well...pah! i wernt having that time to up my game
------------- Begin message -------------
Hi Hugo
thankyou for your lecture regarding 10BaseT and 100BaseT network systems
but!!
CCTV systems still use BNC and coaxial which this would of been used on!
i think you fail to see my point
you have miss advertised your goods and i have not got what you have advertised
if i wanted a tester without a case i would have bought from a different seller selling the item cheaper than you
how are you going to assist me
thanks
Paul
------------- End message -------------
I had another reply thismorning
------------- Begin message -------------
Hi Paul
Thanks for your reply.
I understand your disappointment, and can only apologise. I have sent you a full refund of your payment back to your Amazon account, and Amazon should confirm this by email at some point today.
Please keep the tester with our compliments. Hopefully it will be of some use to you.
Kind regards
Hugo Sweeney
Masterseller Ltd
------------- Begin message -------------
grins....... im now off to use my new Free network tester
RE: you got to love complaining :D - Nathan1305 - 15-09-2015
RE: you got to love complaining :D - 306Dan - 15-09-2015
Cully 1 seller 0
RE: you got to love complaining :D - bashbarnard - 15-09-2015
Nice.
RE: you got to love complaining :D - Matt - 15-09-2015
Because you didn't get a case?
RE: you got to love complaining :D - 1616six - 15-09-2015
Cute.
RE: you got to love complaining :D - r3k1355 - 15-09-2015
(15-09-2015, 11:50 AM)Matt Wrote: Because you didn't get a case?
because he bought it to test CCTV cable, and the required connector wasn't actually supplied (so it's useless)
Well, thats what he said in the e-mail anyway.
RE: you got to love complaining :D - cully - 15-09-2015
no case nor BNC adapter which it was advertised with
RE: you got to love complaining :D - toseland - 15-09-2015
Mis-advertisement*
RE: you got to love complaining :D - Eeyore - 16-09-2015
yeh i was meant to get a remote control with my gimbal... thats why i bought a more xpensive one because it came with the remote... it didnt ship with it now ive been told i have been given a "discunt" to buy oen seperately.
RE: you got to love complaining :D - Niall - 16-09-2015
Discunt? Pretty sure there's a cream for that these days!
RE: you got to love complaining :D - toseland - 16-09-2015
there is no cream for Sam Rowell! they obviously knew him lol
RE: you got to love complaining :D - insomaniac45 - 16-09-2015
Win
but is the tester actually any use to you? or is it now a paper weight.... lol.
RE: you got to love complaining :D - 1616six - 28-09-2015
I thought of this today...
I purchased a set of HID's for my Astra, decided to go for the best of the best all singing all dancing ones for £58, they worked awesome for 3 weeks then one died. I could have claimed under warranty but decided that 3 week life spans aren't really what I was after & that I'd rather a refund.
I emailed the company and they ignored 4 emails from me, so I put a paypal claim in asking for the cost of them minus P&P which I thought was very reasonable.
I finally got a response after putting the claim in, they even sent me a freepost returns label.
I then got this email from PayPal today:
Dear Jordan ******,
We have concluded our investigation into your case and have decided in your
favour.
You have indicated that a partial refund of 55.95 GBP would be satisfactory.
We were able to recover 57.95 GBP, and this amount has been credited to
you. Please allow 5 working days for this adjustment to be posted.
If you are due any additional funds, we will make our best effort to
recover the balance from the seller.
If the seller's account has insufficient funds to complete the refund owed
to you, please be assured that we will take appropriate action against the
seller's account, which may include limitation of the seller's account
privileges.
Lovely
RE: you got to love complaining :D - toseland - 29-09-2015
what they should have saidJJ, was "you are a lady garden for putting aftermarket HIDs on a car that will invariably blind everyone else on the road, you should have fking known better.. no refund"
RE: you got to love complaining :D - Toms306 - 29-09-2015
Factory HIDs FTW!
