26-09-2013, 04:38 PM
(26-09-2013, 03:07 PM)Ruan Wrote: Hmmmm, unfortunately, the word from the long dick of the law will be as long as they give you an acceptable substitute, then you can't do anything - I assume you're past the 30 days or 3 month (can't remember which) period where they HAVE to give your money back if it's a shitter... Therefore an "equivalent" substitute is what they will give you...
Whether or not you can wangle a new HTC out of them is debatable, unfortunately I'll bet under the terms of "acceptable substitute" there's a bit that says a "factory refurbished" model is an "acceptable substitute" - if not, then an "acceptable substitute" is a phone of equal value, which at a guess, the S3 is...
Yeah, I've had it over a year. I get what you mean, but I'm guessing that's under normal circumstances, not after they've actually damaged a phone themselves... IMO they should be going out of their way to resolve this. Again, "equivalent" is down to opinion too, as for me it is not. But yes, you're right, on paper it is.
(26-09-2013, 03:13 PM)MattiH Wrote: Have you asked if you can be put in touch with repairs?
No, don't see what that will achieve? They're not going to admit they broke it...
(26-09-2013, 03:33 PM)Niall Wrote: Buy my HTC One off me. Thats the answer
Seriously though, they are useless wankers. Just keep arguing the toss and best way to get a quick response is to put all your bad experiences on their Facebook and Twatter accounts. Big companies do not like bad feedback here where everyone can see!
Haha, nice try
.Yes, they are indeed. I might just do that, although I don't have Twatter. I'm going to try and find someone higher up to e-mail and air my... displeasure at their service. Problem is, everyone I've spoken to so far doesn't give a shit because at the end of the day, they still get paid. It's not like me saying I'm leaving will actually have an effect on them. Hopefully I can speak to someone who actually seems to care about customer service.