Insurance - can they put my price up over the phone?

[Niall]

Greenlight were very good to me too, had a 10 minute chat with the bloke about turbos and his Focus ST! But I went back to Brentacre and they matched it exactly, less effort staying with them and they've always been brilliant, so can't complain

Yeah i phoned up on the 1st to accept the quote. Only had to give them my payment details and i was on the phone for almost half hour chatting about old pugs and the shows lol.