eBay dispute help :(

[C.A.R.]

So stuck a load of stuff on eBay last week to raise money for baby's arrival (now 4 weeks away!) one of these items included-

Lulu Guinness handbag genuine used

It had a reserve on it of £50 and in the end that's all it reached. We was happy with that. Unfortunately the buyer - a Liverpudlian lady - upon receiving the handbag decided it had signs of wear and she wasn't certain it was genuine because the label didn't match similar bags she has.

I photographed the wear on the base of the handbag, photographed the label to prove its genuine (which it is) and now she is requesting a fecking refund!!

I've told her she can return it if she wants, but I have no returns policy.

As a seller I have no real rights even though the item is sold as described.

If there's nothing I can do I'm just going to troll the f*ck out of her as obviously I have her full address and email too. Suitable revenge against a thick c*nt I think?

[Matt]

Post the address, let us join in the fun

[Andy]

I have to say I like the revenge idea...

But for that reason don't feckin do it.

You need to be careful with stuff like that man.

f you're gonna troll her you need to do it in a way she won't understand.




Or you could always just give her, her moolah back.

[C.A.R.]

Oh I would definitely wait until she got her money back. Then just sign her up for lots of free stuff online. Viagra samples anyone?!

[ginge191]

"as a seller you have no rights" and as a buyer, you have the right to OPTIONALLY purchuse an item, if i were you, i'd tell her that it is genuine, and everything that has been mentioned in the advert is clear as day.

if you have no guarantee it's genuine and mentioned this in the ad and also showed that there was minor wear (which you photographed) then she has no leg to stand on.

If she wants to open an eBay dispute, let her go ahead, you have everything there to prove your innocence? the right word to use? but yeh, you have nothing to hide, worst that happens eBay then demand it further.

I wouldnt even bother getting sarcy with the lady; she wants on thing, you want another. she probably doesn't like the item for one reason or another and is kicking a fuss. shit happens.

stick to your guns mate

[cully]

if your happy to make a refund to her
dont do it until you have the bag in your hand make her return it at her expence recorded signed for
if it returns to you without being signed for just say it never got returned to paypal, as there will be no evidence

[4WayDiablo]

What Cully says :-)
If she doesn't want to return it then let her keep it and you keep the money, simples

[C.A.R.]

I'll link you to the item when I get on a pc. Unfortunately late last night when she first messaged me I said if she returns it I would give her a full refund, but after sleeping on it I thought "why?!" it's sold as described!

[dturbopeck]

You can get her phone number from eBay. Phone her tell her your on your way, that worked in the past, I've lost out a lot of times on eBay, eBay I just an expensive waste of time theses days!

[C2K]

Have you proof of purchase at all which can be presented? If so, her case will be weakened if she takes it to paypal.

I got stiffed once by someone who bought something then lodged paypal claim saying it wasn't delivered and got instant refund as I had no tracking number. Lesson learned, never post anything on ebay without traceability.

[C.A.R.]

Yea, everything went out recorded delivery thank fook! She still hasn't responded so I'm not sure if that's good news or bad...

[C2K]

Well that covers you having delivered it but I was meaning proof of purchase from when YOU obtained said bag - was it new?

[C.A.R.]

Here's the thing...

There's an elderly lady who my girlfriends mum looks after / does housekeeping for. This elderly lady is incredibly wealthy (hence needing help with the housework - the gaff is huge) and as a hobby she collects handbags - regularly without ever collecting them.

One birthday she gave a bag to my girlfriend as a gift - it had never been used but it was part of her 'collection'. It won't be a fake - but at the same time we can't prove it's authenticity.

Real PITA.

Link to eBay item Clicky

[C.A.R.]

Getting spectacularly f*cked off with this now.

From: col2172
To: chrisrx718
Subject: Details about the item: col2172 sent a message about Lulu Guiness Small Black Handbag Genuine #130759293836
Sent Date: 14-Sep-12 20:42:33 BST

Dear chrisrx718,

Hi Chris

I have received the bag today thank you but there are some issues -

1) You say the bag is genuine but I dont think so as I have a number of Lulu Guinness items and this is very poor quality. Also the small tag has slightly different engraving compared to genuine items

2) You say bag has only been used twice and only has tiny scuffs on bottom but the handle and trim is worn and the bow is scuffed and misshapped in places.

I do not want to leave negative feeback without first contacting you and trying to sort out what you are willing to do to resolve matter. I also think I have a case to contact customer disute centre as the items is certainly not as described

I have bought a lot of items from ebay and this is first time I have had to do this so it is certainly not something I make a habit of nor want to do

Regards

Donna

From: chrisrx718
To: col2172
Subject: Re: Details about the item: col2172 sent a message about Lulu Guiness Small Black Handbag Genuine #130759293836
Sent Date: 14-Sep-12 21:08:10 BST

Dear col2172,

Hi Donna,

We know the item is genuine and a relative probably even remembers buying it. With regards to wear, it was sold as used and the visible markings were photographed as best as I could.

You are welcome to return the item through the eBay system for a full refund.

Regards

Chris Roullier

- chrisrx718


From: col2172
To: chrisrx718
Subject: Re: Details about the item: col2172 sent a message about Lulu Guiness Small Black Handbag Genuine #130759293836
Sent Date: 15-Sep-12 08:55:59 BST

Dear chrisrx718,

Hi Chris

Thanks for coming back to me...

I would like to return item please. I have looked this morning but because you havent a return policy it wont let me request a refund. Can you initiate anything from your side?

Thanks

Donna

- col2172



From: chrisrx718
To: col2172
Subject: Re: Details about the item: col2172 sent a message about Lulu Guiness Small Black Handbag Genuine #130759293836
Sent Date: 15-Sep-12 11:06:04 BST

Dear col2172,

Donna,

There is nothing I can do from this end. I believe the correct procedure is for you to open a dispute with PayPal to take things further. You will need to provide them with evidence as to why the item does not match the description it was sold with. It may take a couple of weeks to process.

Chris.

- chrisrx718


From: col2172
To: chrisrx718
Subject: Re: Details about the item: col2172 sent a message about Lulu Guiness Small Black Handbag Genuine #130759293836
Sent Date: 16-Sep-12 21:07:21 BST

Dear chrisrx718,

Hi Chris

I have looked in to it and if you agree to refund the bag I dont need to open a dispute.

The easiest way I have been told is if I post item back (will do recorded)to you and then send you an invoice through paypal for £50 then you can repay me through paypal when you receive bag.

I am away from tomorrow but if this is ok with you I will post it tomorrow morning and raise invocie and then you can sort out your end when you can to repay me. At least you will have bag back quicly to relist if you want to.

I really appreaciate you refunding me and wish you luck with your new baby!

Kind Regards

Donna



- col2172


Dear col2172,

Donna,

Unfortunately we are in disagreement about the item matching the description,

I have said that you are entitled to a full refund (for whatever that may be) using the eBay system - but I don't have a returns policy. The only way this is going to work is for you to open a case with PayPal and dispute the item description.

I tried to photograph every detail and signs of wear as best as possible and the item is/was listed as 'used' condition - if you had wanted an 'as new' bag I don't doubt it would have cost significantly more than the £50 you paid for this bag. As new these are £325 bags as I'm sure you are aware!

If you intend to return the item outside of eBay then unfortunately I will not be willing to pay any invoices you send - I have paid for eBay fees and express postage which was above and beyond the cost I had listed - this was because you insisted on having the bag prior to your holiday.

I have been as accomodating as possible but please be aware that threatening a seller with negative feedback whilst trying to work to a resolution which best suits you is grounds for a ban from eBay and any negative feedback can be removed.

You were under no obligation to purchase the handbag from me - it was a choice you made yourself. If you wish to reclaim your money without starting a dispute you can try listing it yourself.

Regards,

- chrisrx718

[Connor]

You sound like a dick, why say you would refund her then make it go through a dispute? Atleast if you didn't say you would refund her, then she could dispute it. But to change your mind...

[C.A.R.]

I said she could pursue a refund using the eBay system, so I never changed my mind. This is the correct procedure.

Unfortunately she soon realised that I don't accept returns, and so begins a long and painful process of explaining that I'm not a supermarket and that if something is second hand then don't expect it to be new.

[cwspellowe]

To be fair, I'm with car on this one. If she has reason to believe its a fake it's up to her to prove so. It was sold in good faith and tbh it sounds to me like she's abusing the system because she maybe wanted one in a1 condition. That's why eBay now has an "as new" condition to list under. eBay's second hand description states that it may have signs of cosmetic wear but is still fully functional.

In my eyes, the item's as described and very much sold as seen. The bag was photographed pretty comprehensively and as such the onus is on the buyer to decide whether to bid or not.

The fact he previously said he'd refund it is irrelevant, I've refunde stuff before just because I cba with the hassle. Playing by eBay rules though he doesn't have to, if she's not happy that's her problem for buying second hand goods.

He's not a high street shop and has no returns policy as such. He also showed a photo of the label so if she's an expert on these things she could have verified the legitimacy of the bag before bidding.

Sounds like a chancer IMO.

[Jenkosowls]

i can see where chris is coming from doing through the ebay paypal dispute. if its done this way chris gets his fee's back other wise he would'nt via an invoice

[C.A.R.]

I just couldn't believe her cheek originally to say she would return it and then invoice me the £50!

What?!

This was after she had "looked into it"

[Strikeforce]

To be fair, I'm with car on this one. If she has reason to believe its a fake it's up to her to prove so. It was sold in good faith and tbh it sounds to me like she's abusing the system because she maybe wanted one in a1 condition. That's why eBay now has an "as new" condition to list under. eBay's second hand description states that it may have signs of cosmetic wear but is still fully functional.

In my eyes, the item's as described and very much sold as seen. The bag was photographed pretty comprehensively and as such the onus is on the buyer to decide whether to bid or not.

The fact he previously said he'd refund it is irrelevant, I've refunde stuff before just because I cba with the hassle. Playing by eBay rules though he doesn't have to, if she's not happy that's her problem for buying second hand goods.


He's not a high street shop and has no returns policy as such. He also showed a photo of the label so if she's an expert on these things she could have verified the legitimacy of the bag before bidding.

Sounds like a chancer IMO.

Agreed deffo sounds like a chancer

[Toms306]

Chris, you put your FULL name in an Email to a random stranger??? She can fb stalk you now....

[Dum-Dum]

Wouldnt it be terrible if she sent you back a bag that was a fake copy of the one that you sent her and was in a worse condition and you couldnt refund her.







Just a thought

[Midnightclub]

Dum-Dum actually does have a very good point......

[Tom]

Where did you send the bag? I know someone called Dona that has a thing for handbags.. Was it cornwall? Probably not but would be funny if it is

[Joe]

wouldnt it be funny if you sent it as a gift hahaha

[C.A.R.]

Well, got a result.

Details:
Decision:
This case has been decided in the buyer's favour.

Comments:
The buyer has been asked to return the item to you. Once the tracking information shows the item has been delivered to you, the buyer will be issued with a full refund.

You can also view the details of this case in the Resolution Centre.

Just not a morally justified decision.

eBay user's ID is Col2172 - feedback score of only 50



She's the 4th from the right. Works at Road Range LTD, Wavertree.

Currently she's on holiday. I need ideas on how to troll the f*ck out of her without overstepping any boundries.

Thought about posting her some dogshit but to be honest that's quite messy.

[Matt]

Messy but comical.

Go Round hers and stick "tap" stickers on her rear window..... Oh wait it's not ed.







Seriously you need to troll the shit out of her. Sign her up for online dating? Free samples? Have you got her email address? Sign her up to online porn chat haha

[C.A.R.]

eBay sent me an email today.

So I replied to it.

Hello Sir/Madam eBay Customer Support Person,

I would say I'm delighted to hear that you have sorted this out but in all honesty it is a cock-up of major proportions but fully expected from eBay's track record of incompetence.

Now, I have noticed that immediately after my 'case' was opened by the buyer the moneys were deducted from my PayPal balance immediately, putting it into negative balance. Once this had occurred I was unable to use my PayPal account, therefore rendering it useless as it refused to check-out despite having funds from other sources available.

PayPal asked me to re-imburse them for the moneys which disappeared from my account which I have processed by means of bank transfer but as we speak my account is still showing a negative balance.

I have made purchases since this dispute using my eBay account however I have been unable to pay for them because the poorly-designed system is preventing me from paying.

I have already re-imbursed PayPal (a sister company to eBay let's not forget) for the full amount, are you now asking that I re-imburse you again for the same amount, or will this situation rectify itself?

Finally, I must ask why eBay offers sellers to describe items with 'returns not accepted' when it is clearly the case that this is a fallacy - all items can be returned by an over-riding system you affectionately label "eBay Buyer Protection" whereby even if you have bought an item which is sold as described you can still return it to the seller if you kick up enough of a fuss.

What is the point? Has anyone at eBay even looked at my case? Buyer buys handbag, in used condition, then returns it, because it's in used condition?

It clearly is a system which is ultimately flawed and doesn't work - certainly not for a buyer like myself.

I look forward to your answers, I fully expect that they will be copy-pasted from your literature but would appreciate it if you could at least sign them with a name which will make me feel like they are a bit personalised.

Yours (un)faithfully,

Chris Roullier

Amazingly they have said they will respond in 24 hours.

[Dicky]

I'd personally do this to her house / her
http://news.bbc.co.uk/1/hi/uk/975012.stm

[Eeyore]

she seems alright mate. I personally cant seem what your problem is. if she wants to pay for it to be returned etc and you get the original bag back then thats all fair dos!