Help with insurance

[rocker8742]

Hi guys how someone can help with this

So the Mrs car was parked outside our house yesterday and one our old lady neighbours decided to reverse into it    
   

Now there isn't a huge amount of damage, paint is fine it looks as though it will just pop out it may just need the rub strip fixing

We spoke to the woman last night and said that Id get a couple of quotes from local bodywork places (one being owned by a mate) to see what cost it would be to do outside of insurance to save the hassle and she agrees to it

Got a phone call this morning from her insurance company saying they are going to come round and collect the car to take away for repair?!

Where do we stand with this as its her pride and joy and she doesn't want it to get written off or any other damage while it's away

Am I right in thinking because it isn't her fault then we can say they have to cx and inspect it here, and that they can't write it off?

Appreciate your help guys