2015 Focus

[Niall]

Lol, not dealt with Ford have you Niall?  Some of the ongoing complaints on the Ford forum are laughable tbh...  People never get anywhere with Ford CS, I'd never buy a new one!  One of the main ones has traded his new car in for a different model because Ford say it's normal to have a rattly turbo on a brand new car...  Another one is clunky gearboxes on some of the newer models, Ford say their gearboxes are clunky and that it's normal...  Seriously!?

And you've clearly never dealt with the sales of goods and services act? Just because they are a big company does not make them any more exempt than a man working out of a quarter of a shop selling dodgy phone cases than will fall apart in 30 seconds.
People need to be less scared to take these things to the right people. The argument doesn't just stop at Ford customer services. It can carry on all the way to the high court if they want to be that stubborn and no amount of money thrown at the situation will stop the case going in your direction unless they throw that money at you or you are being unreasonable.