13-08-2015, 11:57 AM
(13-08-2015, 11:31 AM)JJ0063 Wrote: Tom if you can't do face to face you NEED to be able to do telephones, not everything can be done via email.
I bloody hate telephones but I've worked in a call centre environment for 4 years now even though my job is no longer telephone based I have to use the phone daily!
What's wrong with using a phone? You can sit on the toilet whilst on the phone, in your own home, with no-one able to see you.. it doesn't get much easier..
I can do face to face, I find it much easier than telephones. I know that won't make sense to most people lol. Problem is just initially getting to the face to face situation, if the Dominos guy was stood outside having a smoke or something, I'd be able to approach him, what I struggle with there is entering a strange building uninvited, and/or stopping someone from whatever they're doing to listen to me.
Problems with a phone are almost endless, it's a terrible comms device! (IMO of course lol).
-I have the choice not to answer it - don't have that choice if someones stood in front talking lol.
-I struggle to understand people, they struggle to understand me - I know I don't speak overly clearly and it's worse when I'm panicked. Because of that, information is almost always taken down wrong from a call. I also struggle to understand most accents over the phone, seems easier when you can lip read, don't understand that myself but I do know that's sort of specific to me.
-Its invasive - you wouldn't go up to someone and repeatedly poke them until they stop what they're doing like a phone call is essentially doing, feels extremely inconsiderate to me and I'm too British and polite.
![lol lol](https://www.306oc.co.uk/forum/images/smilies/legacy/lol.gif)
-I don't know who or what will be on the other end, fear of the unknown I guess.
-It's instant - I tend to blank when asked a direct question (this part of the interview went badly as you can guess lol) but even face to face you can come back to a topic in 10 minutes time if you blanked earlier on, email is even better because you can re-read and adjust the reply as much as you like but on the phone it's quickly over and gone.
-Phone calls are bloody expensive. I know its not an issue for those of you with nice phones on contract but I'm on PAYG as I use it so rarely, homephone is also expensive during the week, free local weekends though I admit. Email and face to face are free, you're not pre-occupied with the price of the call trying to rush through.
There's probably a lot more...I really do hate the telephone...
![lmao lmao](https://www.306oc.co.uk/forum/images/smilies/legacy/lmao.gif)
As for sitting on the toilet on the phone - never do that, people the other end can hear the echo, splashes and wind so are well aware of what you're doing.
![Tongue Tongue](https://www.306oc.co.uk/forum/images/smilies/tongue.png)