23-05-2015, 04:25 PM
the more I think on how ATS dealt with me I've decided to fire off a complaint
"called in to day to get a price and have 4 wheels balanced.
asked whether they balanced centre-less Alloy wheels to which the answer was "NO NOT ON SATURDAYS"
I have had centre-less balanced on Saturdays there before i said to the "TEAM" behind the desk
the reply was " it takes up too much time setting the machine up"
please realise these guys where feet up on desks eating what looked like fast food with an empty workshop!
I do understand people have to eat but the customer charm was surely lost in the trough they were eating from
I do honestly think your employees don't want to work for your company as they have a very poor attitude to customer service and no enthusiasm to work
I am also confused why Saturday is different from any other day of the week
thank you
very disappointed customer
Paul
"called in to day to get a price and have 4 wheels balanced.
asked whether they balanced centre-less Alloy wheels to which the answer was "NO NOT ON SATURDAYS"
I have had centre-less balanced on Saturdays there before i said to the "TEAM" behind the desk
the reply was " it takes up too much time setting the machine up"
please realise these guys where feet up on desks eating what looked like fast food with an empty workshop!
I do understand people have to eat but the customer charm was surely lost in the trough they were eating from
I do honestly think your employees don't want to work for your company as they have a very poor attitude to customer service and no enthusiasm to work
I am also confused why Saturday is different from any other day of the week
thank you
very disappointed customer
Paul
https://www.check-mot.service.gov.uk/
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