Virgin Media Mates Rates offer

[C.A.R.]

Right, at the end of my tether now and will be phoning VM tomorrow but thought you might know the answers to my questions...

Our 'upgrade' to the 50mb package (extra £8 per month, included upgrade HDD VM tv box) included the Superhub.

I still don't know how they came up with that name, since it clearly wasn't based on either how it looks or how it performs.

Video content is most noticeable. It will only buffer the first 'bit' of a video, start playing, then stop. It won't then try to re-buffer, you have to refresh the page. Utter crap. It's also noticeable in online gaming - occasionally dropping you out of a lobby if it decides you've been playing too long (over 30 minutes).

Now, I've hard-wired it to work like a modem because it can't handle being connected to more than 2 wireless devices, so it's hooked up to our old router.

I have our old Modem here from VM, can I start using that again and send my Superhub back? Will VM 'activate' the old modem and will it be able to achieve the same download speeds?

Such a pile of wank this hardware, you can see where the cost-saving has been made.

Any help appreciated buddy!