2015 Focus

[Bailes1992]

With the shorter stroke I'm guessing its quite revvy!?

When it's going it goes rather well. It has a nice power band too, it will pull happily from 1400rpm right down to 5000rpm.

But I have a colossal amount of issues with the car.

Within 24 hours of owning the car I noticed there was running issues. When changing gear the car revved itself as if your foot was still on the accelerator and I kept getting these pauses and bogging down when trying to accelerate.
I purchased the car on a Thursday and the following Monday I had to pop back into the dealer to pick up a free boot liner. At that moment in time I told the salesman I bought it off I was having issues.

Since then the car has spent 6 days on and off in Bridgend Ford and they haven't diagnosed, let alone rectify one issue!

Currently the faults list looks something like this...

• Engine speed increases when clutch is depressed to change gear even though foot is off accelerator.
  
• When driving at a constant speed with a low load on the engine for a few miles accelerating often makes the engine bog down or even feel like it's cutting out all together for a split second.
  
• When pulling off the throttle sometimes becomes unresponsive. (This has caused me a few near misses pulling out onto busy dual carriageways and A roads.)
  
• The frost warning lamp stays on for days on end even when the temperature has risen significantly. The frost warning lamp should only come on when the exterior temperature is 4°c or below.
  
• Sometimes when driving at very slow speeds in 1st gear taking your foot off and on the accelerator can cause the car to pop out of 1st gear.
  
• Passengers seat is loose and rocks.
  
• Rust on the boot.
  
• Dirt under the paint on the boot.
  
• Dirt under paint on the rear bumper.
  
• Dirt under paint on the bonnet.
  
• Dirt under paint on the front O/S wing.
  
• Paint defect on rear N/S door.
  
• Paint Defect on rear N/S wing.
  

I got in touch with Ford Customer Relations about the issues with the car and got told the following.

If you wish to replace or reject the vehicle, you will need to speak directly with your point of sale as your contract of sale lies with them.

I took the car back in Friday to let them know I am not happy with the vehicle and I would like to reject it. I had been polite about it since day one but my temper has officially worn very thin.
I phoned the salesman who I purchased the car from who arranged for me to have a meeting with the sales manager at very short notice.

The sales manager was one of the rudest and most ignorant people I have ever met.
He sat in front of me with his arms folded and a childish grin on his face as if he knew he was causing me immense grief.
I need a car for work and Bridgend Ford charge £25/day for a courtesy car.
He spoke to me as if I knew nothing. He spoke to me like a child.
I was told under no circumstances would I be getting my money back nor a new car ordered. I was told that they want the car in for warranty work because Ford pay them for it.
When I mentioned I had an email of Ford explaining that if I wish to reject the vehicle I must take it back to the dealer he shrugged his shoulders and said "So? That's not happening".
I was also told the paint issues were considered acceptable because you had to look close to see them.

In the end while he was still talking to me I got up and left without saying a word otherwise I would have flipped and said something I regret.

I have been into Fords since I was in my early teens. In fact if it wasn't for my Dads pair of ST220's I would never have gotten into cars in the first place.
I will never buy another Ford and have lost all enthusiasm for the brand.