Hi Gents,
Bit of advice from people who've faced this situation - Just what I need when i'm away on business for 2 weeks.
Sold a satnav on ebay about 35 days ago, as it was surplus to requirements. Mentioned in the auction that the car charger was a bit dicky, but the unit charged perfectly on the mains and all items were included to do so. I was perfectly honest.
Fast forward over 30 days, and the swine who bought it has opened a case against me on ebay demanding a refund saying I sold him faulty goods. Firstly he said it didn't turn on, then he changed his story to the unit doesn't charge and so won't turn on. This is total horsepoo as it had been turned off for months before i sold it and it still charged fully/turned on fine - it's shown turning on and plotting a route in the advert.
Where do I stand with this dispute, it appears as if my only option is to allow him to return it as it'll be my word against his? I've already had a hold put on the paypal as a result of the dispute. Basically seems like if i don't offer the return ebay will bum me and give him his cash back anyway.
Thing is with electronics I get the distinct feeling it won't be my unit that gets returned in the post if you get me. Either way, i can hope he forgets to send it tracked, or indeed I will claim that it's not the unit I shipped. (silly me didn't record the serial, but it does have distinctive case markings - plus the serial is on a removable part of the unit so easily swapped!).
Thing that annoys me is there was nothing wrong with it when it left me.
Bit of advice from people who've faced this situation - Just what I need when i'm away on business for 2 weeks.
Sold a satnav on ebay about 35 days ago, as it was surplus to requirements. Mentioned in the auction that the car charger was a bit dicky, but the unit charged perfectly on the mains and all items were included to do so. I was perfectly honest.
Fast forward over 30 days, and the swine who bought it has opened a case against me on ebay demanding a refund saying I sold him faulty goods. Firstly he said it didn't turn on, then he changed his story to the unit doesn't charge and so won't turn on. This is total horsepoo as it had been turned off for months before i sold it and it still charged fully/turned on fine - it's shown turning on and plotting a route in the advert.
Where do I stand with this dispute, it appears as if my only option is to allow him to return it as it'll be my word against his? I've already had a hold put on the paypal as a result of the dispute. Basically seems like if i don't offer the return ebay will bum me and give him his cash back anyway.
Thing is with electronics I get the distinct feeling it won't be my unit that gets returned in the post if you get me. Either way, i can hope he forgets to send it tracked, or indeed I will claim that it's not the unit I shipped. (silly me didn't record the serial, but it does have distinctive case markings - plus the serial is on a removable part of the unit so easily swapped!).
Thing that annoys me is there was nothing wrong with it when it left me.
Night Blue VW Golf 7 GTD : Bianca 306 Rallye : Mini Cooper D (The Mrs')
![[Image: wallye-gtd.JPG?raw=1]](https://www.dropbox.com/s/pcxk1pgpaucznvr/wallye-gtd.JPG?raw=1)
HDi Owner for 200k/9 years
HDi Owner for 200k/9 years