phone and broadband packages

[Grant]

It all goes thru the BT exchange anyway unless it's Cable,
I found surprise that any third party supplier BT would be quite slow to look into it and change things if needed (Had a couple of issues with the line not Virgins fault thou), Now I'm with BT and guess what it's all allot quicker,

Even cable (I presume you mean the NTL Legacy network that is now virgin) goes through BT exchanges, network and equipment.
Then back down to co-ax go figure.