Foobys' I'll fix your internet thread'

[toseland]

i didnt realise plusnet were BT owned, i knew they used the BT infrastructure..

i am with sky and their support has been exemplary, i ended my contract early with O2 as it took them 8 months to beleive me that i had intermittant connection during wet weather, as the line was not showing any issues, it turns out that there was a bit of degraded insulation that was allowing the pairs to interfere with each other and cause lots of errors.

not to mention with O2 you had to speak to the first level every time and they couldnt (according to them) put you through to second line regardless of whether you had any open case or not and invariably they would ask me to go through the troubleshooting BS every damn time (master socket, reset connection connected via a wired connection etc) ...

engineer (that they argued with me about sending it out) replaced the cable from the pole outside my house, recognised the problem within about 20 seconds. and then set about finding where it is..

sorted.