Hoping you might be able to give a littel advice on what to ask for specifically as I've had a lot of problems with my internet and average 8 months before having to call someone out to look at it.
When I moved in it was slow. So I removed all the house wiring back to the master. That helped.
Then I set about getting an engineer out to fix the slowness. They replaced the in house wiring to the master box and the wiring from the pole to the house. No help on speed but better SNR.
Then they switched the trunk from the village to the exchange. Two trunks, one older than the other, now on the newer one and that made a difference.
Then I managed to get them to change the port in the exchange I was connected to (lift ans shift?). Boom. head shot. problem gone.
So I get when it's working just over 3Mb down (various from 3 - 3.5) and 768K up max.
Not bad if you consider it was 512/64 when I moved in
Then I started having problems. I'd loose connection. router would say still connected but nothing. Then I got what sounded like cross talk.
Every time we'd have a phone call the line would disconnect.
So they came back out, no fault found. but changed the master for one with a filter (which failed after 24 hours and had to be replaced!) and all then was fine for a little while.
Next came a problem with upload speeds. Connection would drop and then come back with 64Kbps indicated, but in reality I couldn't use the internet as data was not getting sent out, despite their and my end saying it was connected. Several power off / resyncs made it work again, but I was plagued.
The ISP (Plusnet BTW) suggested an upgrade to ADSL2+ but wanted money for that, said no and we settled on a hybrid line.
I also got one of the ADSL faceplates fitted too. Which are great if not a little deep !!
So I've not got - to my understanding - ADSL down stream and ADSL2+ upstream. Confused the hell out of the last Openreach engineer that visited, but apparently that's what I've got now.
Been solid for a good while and then recently it's been playing up again doing silly buggers and dropping upload sync speed.
Now fibre is due end this year, but it's going to be FTTC and the green box is a fair way away, this house is 60year old and the boxes around tend to fill with water which tends to cause call outs so have a feeling it's not going to be the top whack when it does get here.
Regardless of that, is there anything specific I should be asking them to look at ?
I will have to suffer a home visit again, the 5th in 4 years, despite everything in the home being new and having been put there by BT themselves
Just for them to say everything tests fine and then later on inevitably I'll drop again.
Since it's a fault that has never in any of the visits manifested itself whilst an engineer is on site, what can be done to persuade them to look at the green box or the exchange for the source of the problem ?
Current stats:
So its' not performing well on the up right now
For what it's worth, I care more about the up than the down as there are home systems I want to be able to access and right now 3.5Mb is fast enough.
I'd happily take 1Mb up/down as a compromise if only it was stable !!
When I moved in it was slow. So I removed all the house wiring back to the master. That helped.
Then I set about getting an engineer out to fix the slowness. They replaced the in house wiring to the master box and the wiring from the pole to the house. No help on speed but better SNR.
Then they switched the trunk from the village to the exchange. Two trunks, one older than the other, now on the newer one and that made a difference.
Then I managed to get them to change the port in the exchange I was connected to (lift ans shift?). Boom. head shot. problem gone.
So I get when it's working just over 3Mb down (various from 3 - 3.5) and 768K up max.
Not bad if you consider it was 512/64 when I moved in
Then I started having problems. I'd loose connection. router would say still connected but nothing. Then I got what sounded like cross talk.
Every time we'd have a phone call the line would disconnect.
So they came back out, no fault found. but changed the master for one with a filter (which failed after 24 hours and had to be replaced!) and all then was fine for a little while.
Next came a problem with upload speeds. Connection would drop and then come back with 64Kbps indicated, but in reality I couldn't use the internet as data was not getting sent out, despite their and my end saying it was connected. Several power off / resyncs made it work again, but I was plagued.
The ISP (Plusnet BTW) suggested an upgrade to ADSL2+ but wanted money for that, said no and we settled on a hybrid line.
I also got one of the ADSL faceplates fitted too. Which are great if not a little deep !!
So I've not got - to my understanding - ADSL down stream and ADSL2+ upstream. Confused the hell out of the last Openreach engineer that visited, but apparently that's what I've got now.
Been solid for a good while and then recently it's been playing up again doing silly buggers and dropping upload sync speed.
Now fibre is due end this year, but it's going to be FTTC and the green box is a fair way away, this house is 60year old and the boxes around tend to fill with water which tends to cause call outs so have a feeling it's not going to be the top whack when it does get here.
Regardless of that, is there anything specific I should be asking them to look at ?
I will have to suffer a home visit again, the 5th in 4 years, despite everything in the home being new and having been put there by BT themselves
Just for them to say everything tests fine and then later on inevitably I'll drop again.
Since it's a fault that has never in any of the visits manifested itself whilst an engineer is on site, what can be done to persuade them to look at the green box or the exchange for the source of the problem ?
Current stats:
Code:
ADSL Link Downstream Upstream
Connection Speed 3520 kbps 576 kbps
Line Attenuation 59 db 15.5 db
Noise Margin 5 db 10 dbSo its' not performing well on the up right now
For what it's worth, I care more about the up than the down as there are home systems I want to be able to access and right now 3.5Mb is fast enough.
I'd happily take 1Mb up/down as a compromise if only it was stable !!