Insurance company taken £190 for nothing?

[rtha6551]

So checked my bank balance and Elephant have taken £190 for no reason, which has put me into a negative balance

I paid £1350 for my premium in one go, and later £17.50 to change to a private reg. but they've also taken £190 and not contacted me as to why

Going to ring them tomorrow but does anyone know what it might be for? Or any similar experiences?

No points or anything like that either

Thanks