Thanks guys, yes you're right...i'm probably a bit paranoid after reading on 02's community where quite alot have had bad dealing with them (Anovo that is, the company that recondition them). I didn't help matters when i'd had a bad start to the day and was very abrupt with 02 when doing a live chat then phoning the shop. I guess when it's in and i pick it up, if all's well, i'll have an applogy to make to a member of staff called Claire 