F*cking virgin media

[cwspellowe]

They were, and I expected them to be connected to the Virgin phone line at the end of the installation, my note expressed this.

besides that, there is common sense to think about, why wouldn't I want them connected?

There's a few reasons. They may have never worked, they might have been tested faulty or showing signs of faults, you may not need them/never use them, might have misunderstood the note thinking you didn't want them connected..

I've been caught out before by people leaving "notes" but at the end of the day, if you're not there and you have any specific requests, you really need to check they've been done yourself when you get home.

Just trying to offer an employee's point of view. S/he doesn't know you, doesn't know what you want, and has a note and a house-sitter's guidance on what goes where. The number of times i've been to installs and the responsible adult doesn't even know what's being installed it's ridiculous. We're not mind readers.

If you want any info on how to connect the extension sockets though feel free to drop me a PM.

They worked, I tested them all with a phone after the builder sorted BT's cock up out.

I didn't think a request like "make sure all the phone sockets in the house work" would have been beyond the "installer" Ill remember this when dealing with Virgin media employees in the future.

Im actually wondering if its worth the hassle messing with it, since I plan to leave Virgin as soon as my contract is up.

You're dealing with an employee now who offered to help get them all connected, it's not a hard job, but to be honest if you were this pissy i'd walk straight back out of your house but hey ho, you pay the bills so you must be right.

I'll not go into how our responsibility is to connect the master socket and no further then, seen as you own the internal wiring, if the tech wired them up and something went wrong it would be us responsible for your builder's wiring. All extensions are supposed to be booked on with the order so they can be accounted for in the event you inevitably phone up and say "my phone sockets don't work", so we can say yay or nay as to whether it's our responsibility to fix them. Whilst common sense says to connect them up, technically we don't have to if it's not booked on the order. What if you were still using a BT phone line and he cut all your BT extensions off and connected them to Virgin? Not to mention that we aren't legally allowed to remove the faceplates from BT sockets or tamper with them in any way.

Personally? I think common sense points to the assumption you'd want them wired up to the new phone line. But assumptions are what cost us a lot of money as employees and i'm certainly not putting myself in that position again.

Did your note also say "make sure the DVD player works too"?

Damned if we do, damned if we don't.