eBay dispute help :(

[C.A.R.]

eBay sent me an email today.

So I replied to it.

Hello Sir/Madam eBay Customer Support Person,

I would say I'm delighted to hear that you have sorted this out but in all honesty it is a cock-up of major proportions but fully expected from eBay's track record of incompetence.

Now, I have noticed that immediately after my 'case' was opened by the buyer the moneys were deducted from my PayPal balance immediately, putting it into negative balance. Once this had occurred I was unable to use my PayPal account, therefore rendering it useless as it refused to check-out despite having funds from other sources available.

PayPal asked me to re-imburse them for the moneys which disappeared from my account which I have processed by means of bank transfer but as we speak my account is still showing a negative balance.

I have made purchases since this dispute using my eBay account however I have been unable to pay for them because the poorly-designed system is preventing me from paying.

I have already re-imbursed PayPal (a sister company to eBay let's not forget) for the full amount, are you now asking that I re-imburse you again for the same amount, or will this situation rectify itself?

Finally, I must ask why eBay offers sellers to describe items with 'returns not accepted' when it is clearly the case that this is a fallacy - all items can be returned by an over-riding system you affectionately label "eBay Buyer Protection" whereby even if you have bought an item which is sold as described you can still return it to the seller if you kick up enough of a fuss.

What is the point? Has anyone at eBay even looked at my case? Buyer buys handbag, in used condition, then returns it, because it's in used condition?

It clearly is a system which is ultimately flawed and doesn't work - certainly not for a buyer like myself.

I look forward to your answers, I fully expect that they will be copy-pasted from your literature but would appreciate it if you could at least sign them with a name which will make me feel like they are a bit personalised.

Yours (un)faithfully,

Chris Roullier

Amazingly they have said they will respond in 24 hours.