Surely this isn't right *rant*

[burnmw]

I work in the call center for comet and its the same there.

We use a delivery firm called yodel... Some may be familiar... But if yodel or comet f*ck up and the customer wants a refund it takes 3 - 5 working days to go back. Or worse we as a company have to receive the item back even if the item has been confirmed to be in the couriers possession and never delivered or even attempted or stuck at their warehouse. It annoys people as the money goes out instantaneously but takes an age to go back. They won't do shit I expect buddy.

I get it everyday... So if it makes you feel better call me and I'll give you the call centre experience

Yodel - AKA Home Delivery Network Limited, also own DHL.